Zendesk + Lists + Heap integration
Use Autopilot to create journeys that use the Zendesk, Lists and Heap integrations.
Upcoming
Marketing Automation ideas to integrate Zendesk, Lists and Heap.
Removed From List to Submit New Zendesk Ticket to Remove From List
List Trigger to Submit New Zendesk Ticket to Remove From List
List Trigger to Zendesk Ticket Status to Add to List
Submits New Zendesk Ticket to Remove From List to Submit New Zendesk Ticket
Removed From List to Add to List to Submit New Zendesk Ticket
Heap Event to Remove From List to Submit New Zendesk Ticket
Heap Event to Submit New Zendesk Ticket to Add to List
Heap Event to Is on List or Segment to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Add to List to Submit New Zendesk Ticket
Heap Event to Add to List to Submit New Zendesk Ticket
Heap Event to Submit New Zendesk Ticket to Remove From List
Removed From List to Submit New Zendesk Ticket to Add to List
List Trigger to Zendesk Ticket Status to Remove From List
Removed From List to Zendesk Ticket Status to Add to List
Heap Event to Zendesk Ticket Status to Remove From List
Removed From List to Check Lead Status to Submit New Zendesk Ticket
Removed From List to Zendesk Ticket Status to Remove From List
List Trigger to Remove From List to Submit New Zendesk Ticket
Heap Event to Check Lead Status to Submit New Zendesk Ticket
List Trigger to Submit New Zendesk Ticket to Add to List
Showing 20 journey ideas for Zendesk, Lists and Heap
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Lists integration
Lists allow you to easily sort and manage your contacts. Whether it's a newsletter subscription list, a list of attendees of an event, or a list of customers, Autopilot makes it easy to create, manage and communicate with lists.
About the Heap integration
Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Zendesk integration, Lists integration and the Heap integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
List Trigger
Add contacts on a list to a journey.
Removed From List
Add a contact to a journey when they are removed from a list.
Heap Event
Add a contact to a journey when they perform a Heap event.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Is on List or Segment
Check if a contact is on a specific list or smart segment.
Check Lead Status
Check if a lead or contact has a specific status on an opportunity.
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Add to List
Add a contact to a list.
Remove From List
Remove a contact from a list.
