Smart Segments + Zendesk + Delighted integration
Use Autopilot to create journeys that use the Smart Segments, Zendesk and Delighted integrations.
Upcoming
Marketing Automation ideas to integrate Smart Segments, Zendesk and Delighted.
Smart Segment Trigger to Submit New Zendesk Ticket to Send Delighted NPS Survey
Smart Segment Trigger to Check Delighted NPS Response to Submit New Zendesk Ticket
Smart Segment Trigger to Zendesk Ticket Status to Send Delighted NPS Survey
Smart Segment Trigger to Send Delighted NPS Survey to Submit New Zendesk Ticket
Showing 4 journey ideas for Smart Segments, Zendesk and Delighted
About the Smart Segments integration
Targeting the right people with the right message has never been this easy. Easily segment and engage your leads and customers based on any combination of field values, behaviors, list memberships and much more. Add them to journeys automatically when they meet your criteria.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Delighted integration
With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Smart Segments integration, Zendesk integration and the Delighted integration.
Journey Triggers
Smart Segment Trigger
Add contacts on a smart segment to a journey.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
