Zendesk + Intercom + Custom Fields integration
Use Autopilot to create journeys that use the Zendesk, Intercom and Custom Fields integrations.
Upcoming
Marketing Automation ideas to integrate Zendesk, Intercom and Custom Fields.
New Intercom Lead to Submit New Zendesk Ticket to Update Field
Intercom Tag to Submit New Zendesk Ticket to Update Field
Add Intercom Tag to Check Field to Submit New Zendesk Ticket
Intercom Tag to Check Field to Submit New Zendesk Ticket
Add Intercom Tag to Submit New Zendesk Ticket to Update Field
Intercom Tag to Zendesk Ticket Status to Update Field
New Intercom Lead to Update Field to Submit New Zendesk Ticket
New Intercom User to Check Field to Submit New Zendesk Ticket
New Intercom User to Update Field to Submit New Zendesk Ticket
New Intercom User to Zendesk Ticket Status to Update Field
Add Intercom Tag to Update Field to Submit New Zendesk Ticket
New Intercom Lead to Zendesk Ticket Status to Update Field
Intercom Tag to Update Field to Submit New Zendesk Ticket
New Intercom Lead to Check Field to Submit New Zendesk Ticket
Add Intercom Tag to Zendesk Ticket Status to Update Field
New Intercom User to Submit New Zendesk Ticket to Update Field
Showing 16 journey ideas for Zendesk, Intercom and Custom Fields
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Intercom integration
Combine the power of Intercom and Autopilot and create a seamless experience for your leads and users. You can add new Intercom leads and users to Autopilot automatically, trigger Autopilot journeys when someone is tagged in Intercom, add Autopilot contacts to Intercom, and tag leads or users in Intercom based on what occurs in an Autopilot journey, so you can take a follow-up action in Intercom.
About the Custom Fields integration
Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Zendesk integration, Intercom integration and the Custom Fields integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Add Intercom Tag
Tag an Intercom lead or user.
New Intercom User
Add any new Intercom user to a journey.
New Intercom Lead
Add any new Intercom lead to a journey.
Intercom Tag
Add an Intercom lead or user to a journey when they are tagged in Intercom.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Update Field
Update a field to a specific value.
