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Twilio + Zendesk Integration
Use Autopilot to automate and integrate Twilio and Zendesk.
Upcoming
Marketing Automation ideas to integrate Twilio and Zendesk
Twilio SMS Received to Send Kissmetrics Event
Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Update HubSpot Contact Field to Send Twilio SMS
Submits New Zendesk Ticket to Update HubSpot Contact Field
Heap Event to Send Twilio SMS
New Intercom Lead to Send Twilio SMS
Delighted NPS Response to Submit New Zendesk Ticket
Time Trigger to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket
Facebook Lead Ad Submitted to Send Twilio SMS
Instapage Form Submitted to Zendesk Ticket Status to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS to Send Kissmetrics Event
Twilio SMS Received to Has Submitted Facebook Lead Ad to Submit New Zendesk Ticket
Twilio SMS Received to Zendesk Ticket Status to Unsubscribe from Mailchimp Audience
Form Submitted to Send Twilio SMS to Submit New Zendesk Ticket
Segment Event to Submit New Zendesk Ticket to Send Twilio SMS
Time Trigger to Submit New Zendesk Ticket
New Intercom Lead to Zendesk Ticket Status to Send Twilio SMS
Showing 20 of 326 Marketing Automation ideas using Autopilot's Twilio and Zendesk integration.
About Twilio
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About Zendesk
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in Twilio integration.
Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
