Twilio + Zendesk + Headsup integration
Use Autopilot to create journeys that use the Twilio, Zendesk and Headsup integrations.
Upcoming
Marketing Automation ideas to integrate Twilio, Zendesk and Headsup.
Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Check Headsup Status to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket
Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket to Show Headsup Message
Submits New Zendesk Ticket to Send Twilio SMS to Show Headsup Message
Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Show Headsup Message to Send Twilio SMS
Twilio SMS Received to Show Headsup Message to Submit New Zendesk Ticket
Twilio SMS Received to Check Headsup Status to Submit New Zendesk Ticket
Twilio SMS Received to Zendesk Ticket Status to Show Headsup Message
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS
Showing 13 journey ideas for Twilio, Zendesk and Headsup
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Headsup integration
Display personalized, timely messages to people that visit your website, landing pages, store, blog, knowledge base or app. Acquire new subscribers, capture replies, and create beautiful call to actions to nudge people in the right direction.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Headsup integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Headsup Status
Check whether a contact has interacted with a Headsup message in a specific way (e.g. opened or responded).
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Show Headsup Message
Show a contact a personalized message on a website, landing page, blog or inside an app.
