Twilio + Zendesk + Facebook integration
Use Autopilot to create journeys that use the Twilio, Zendesk and Facebook integrations.
Upcoming
Marketing Automation ideas to integrate Twilio, Zendesk and Facebook.
Twilio SMS Received to Zendesk Ticket Status to Remove From Facebook Custom Audience
Twilio SMS Received to Zendesk Ticket Status to Add to Facebook Custom Audience
Facebook Lead Ad Submitted to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket
Facebook Lead Ad Submitted to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Add to Facebook Custom Audience to Send Twilio SMS
Twilio SMS Received to Add to Facebook Custom Audience to Submit New Zendesk Ticket
Twilio SMS Received to Submit New Zendesk Ticket to Remove From Facebook Custom Audience
Facebook Lead Ad Submitted to Submit New Zendesk Ticket to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS to Add to Facebook Custom Audience
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS to Remove From Facebook Custom Audience
Twilio SMS Received to Remove From Facebook Custom Audience to Submit New Zendesk Ticket
Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Remove From Facebook Custom Audience to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket to Add to Facebook Custom Audience
Twilio SMS Received to Has Submitted Facebook Lead Ad to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Has Submitted Facebook Lead Ad to Send Twilio SMS
Showing 20 journey ideas for Twilio, Zendesk and Facebook
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Facebook integration
Our Facebook integration takes your audiences and automatically syncs them with Facebook to help you grow them. Target customers similar to the ones in each of your audiences.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Facebook integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Facebook Lead Ad Submitted
Add a contact to a journey when they submit a Facebook Lead Ad.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Has Submitted Facebook Lead Ad
Check if a contact has previously submitted a specific Facebook Lead Ad.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Remove From Facebook Custom Audience
Remove a contact from a Facebook Custom Audience.
Add to Facebook Custom Audience
Add a contact to a Facebook Custom Audience.
